DIRECT SHIPMENTS:

Before finalizing your order, we will provide estimated shipping costs and delivery arrival dates based on the item’s availability and the method of delivery. It is important to note that the shipping rates for many items we sell are determined by weight and size. To reflect the shipping company policies, all weights and sizes will be rounded up to the next full pound. Please be aware that online freight quotes quoted are not 100% accurate. The system only bases the price on the weight and does not consider the distance. Trucraft Flooring will ship to any physical address in the United States for the majority of our products. 

 

DAMAGED SHIPMENTS: Upon delivery, it is the responsibility of the consignee to inspect the items ordered for any damage or shortage and to sign the POD (Proof of Delivery). A signed POD symbolizes the acceptance of a complete and usable shipment received unless otherwise noted as damaged or shorted. All damage or shortage claims that are not clearly noted on the POD at the time of delivery will be denied credit or replacement. 

 

FREIGHT FORWARDING: If materials are shipped from our warehouse to a freight forwarder, any damages must be documented, and photo proof must be provided for a claim to be processed. In the event that your freight forwarder damages materials, they are at fault. We do not take any responsibility once the carrier you've selected has taken possession of the materials in good standing. Replacement of material will require additional payment. Most shipping companies offer insurance, and we highly recommend insuring your shipment to ensure a speedy process for replacing materials. If damage occurs, we can provide guidance on how to file a claim, but we are not liable for seeing the claim is submitted or approved by the freight forwarder. 

 

SIGNING FOR DELIVERY: The individual signs off on materials being delivered and is responsible for counting the number of boxes, rolls, pallets, and pieces received. If any materials are deemed damaged or missing, that must be noted at the time of delivery, as failure to do so will result in the denial of all claims. 

 

LOCAL PICK-UP: If an item is available in stock, there is often no charge to pick up the material from our warehouses. Free shipping is also available at most warehouses for stock transfers and special orders sent from the mill directly to one of our distribution warehouses for customer pick-up. However, certain items may incur additional transfer or handling fees to be transferred from one warehouse to another. 

 

Pricing: Pricing is determined by the method of shipping or pickup from the product’s origin, which varies based on material and regional location. In some rare cases, the local price you pay may differ significantly from the list price online. You will not be charged additional amounts without prior written or verbal permission. Quotes provided via email are good for 30 days unless specified in the estimate. Trucraft Flooring reserves the right to change the pricing without notice. We maintain the authority to modify or discontinue the service (or any part or content thereof)without notice at any time. Trucraft Flooring shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the service. 

 

Product Availability: Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor will accurately portray the colors. We reserve the right but are not obligated to limit the sales of our products or services to any individual, geographic region or jurisdiction. This right may be exercised on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.