Please inspect merchandise carefully upon receipt for contents and condition. If you receive a damaged or defective item, missing item or incorrect item not noticed at the point of delivery, contact our Trucraft Customer Service Specialist within 7 days of delivery at 980-408-7886 or email info@trucraftflooring.com. When reaching out, please provide the specialist with your order number, item number, tracking number from your original confirmation e-mail, and detailed photos of any damaged or defective items. Trucraft Flooring will make every reasonable effort to replace the damaged or missing items provided it was noted on the paperwork you signed upon receiving the order. Please note that no claims will be allowed without such notes being made. It’s imperative to save any damaged material and have it available for pickup. If you submit a claim for damaged material and do not have the damaged material for us to pick up, you will be billed for the replacement material and the freight to deliver it to you. In the event of refusing an order, you will be charged the actual original freight cost, the return freight cost, and any restocking fees that might apply.